Don Carlos Marbella
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Don Carlos Marbella
HOTEL
Don Carlos Marbella
GASTRONOMY
Don Carlos Marbella
RAFA NADAL TENNIS CENTER
Don Carlos Marbella
WELLNESS & SPA
Don Carlos Marbella
TROPICAL GARDENS
HOTEL
GASTRONOMY
RAFA NADAL TENNIS CENTER
WELLNESS & SPA
TROPICAL GARDENS
HOTEL
Don Carlos Marbella
GASTRONOMY
Don Carlos Marbella
RAFA NADAL TENNIS CENTER
Don Carlos Marbella
WELLNESS & SPA
Don Carlos Marbella
TROPICAL GARDENS
Don Carlos Marbella
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StartFAQs

ALL ABOUT DON CARLOS MARBELLA

We want you to enjoy your stay at Don Carlos Marbella with all the information you need at your fingertips. Our Frequently Asked Questions (FAQs) provide answers to the most common queries. Should you need any further information, our team is here to assist you before and throughout your stay.

  • Where is Don Carlos Marbella located, and how do I get there from Málaga Airport?
    Don Carlos Marbella is located on the beachfront, 15 minutes from the centre of Marbella and Puerto Banús. The nearest airport is Málaga-Costa del Sol Airport (AGP), situated about a 35-minute drive away. 
     
    From the airport, you can reach the hotel by car via the N-340/MA-21, continue along the AP-7 and take the exit towards Elviria from the A-7. You can also book a private transfer from Málaga Airport, available all year round and with a minimum of 24 hours' notice. The Guest Experience team can manage the booking via hola@doncarlosresort.com. 
     
    Check our location and contact page for more information on the hotel's location and how to get there.
  • What time are check-in and check-out at the hotel?
    Check-in at Don Carlos Marbella is available from 15:00, and check-out must be completed by 12:00. If you wish to access your room earlier or extend your stay on your day of departure, you can request an early check-in or late check-out. Both options are subject to availability and the corresponding terms and conditions.
  • How can I check in online or manage my direct booking?
    You can check in online prior to your arrival to fill in your details and speed up registration at the hotel. You will only need to enter the information corresponding to your booking. 
     
    If you have booked directly with Don Carlos Marbella and need to manage anything before your stay, you can consult the hotel's contact details or get in touch with our team at: hola@doncarlosresort.com +34 951 05 33 33
  • Is the hotel completely non-smoking?
    The rooms and indoor spaces of Don Carlos Marbella are subject to current regulations on tobacco consumption. Different conditions may apply in certain outdoor areas. If you wish to smoke during your stay, our team will be able to show you the designated areas.
  • Does Don Carlos Marbella have direct beach access?
    Yes. Don Carlos Marbella is located on the shores of the Mediterranean and has direct access to the beach from the hotel itself. Its location combines the sea, gardens, and different outdoor spaces to enjoy the surroundings without having to travel. 
     
    Discover more about Marbella beach and everything our surroundings have to offer.
  • Is free Wi-Fi available throughout the hotel grounds and guest rooms?
    Yes. Don Carlos Marbella offers a Wi-Fi connection for its guests and external visitors both in the rooms and in the different spaces of the hotel, so that you can stay connected throughout your stay. Also, discover all the hotel facilities available during your visit.
  • What are the reviews for Don Carlos Marbella hotel?
    You can check our reviews and ratings on the Don Carlos Marbella reviews page, where you will find the feedback of guests who have shared their experience at the hotel.
  • Is the hotel pet-friendly? Are there any weight, height, or breed restrictions?
    Yes. Don Carlos is one of the pet-friendly hotels in Marbella, so you can also share your stay with your dog. Our pet-friendly hotel exclusively welcomes dogs weighing up to 25 kg; cats and other types of pets are not accepted. 
     
    You can stay with your dog in the Superior, Premium, Premium Panoramic, Premium Sea View, Junior Suite, and Residences categories. A maximum of one dog per room and two per Residence is allowed. 
     
    The supplement is €50 per dog, per night from November to May, and €90 per dog, per night from June to October. To ensure your dog also feels at home, you will find a bed and bowls for water and food prepared for your stay.
  • Do you offer pet-sitting or dog-walking services?
    Yes. During your stay, our Concierge team can help you book external walking and care services for your dog, so that they are looked after whenever you need. 
     
    We can also arrange pet spa, grooming, and other specialised care services at centres in Marbella. Our Concierge team will be on hand to manage these bookings during your stay.
  • What payment methods are accepted to pay for my room?
    The available payment methods depend on the channel through which you make your reservation: 
     
    • Reservations through the Don Carlos Marbella website: you can pay by card, Apple Pay, Google Pay, Revolut Pay, Klarna, or Amazon Pay. 
     
    • Reservations through our Call Centre: payment is made via a secure payment link. In-person payments at the hotel: we accept card or cash. 
     
    • Reservations made through third parties: the available payment methods will be those established by the agency, platform, or provider with whom you made the reservation.
  • What is the cancellation policy at Don Carlos Marbella?
    The cancellation policy depends on the rate selected when making the reservation: 
     
    • Non-Refundable Rate: requires payment at the time of reservation and does not allow modifications or cancellations. 
     
    • Semi-Flexible and Flexible Rates: do not require payment at the time of reservation and allow modifications or cancellations within the timeframes established for each rate. 
     
    Cancellation conditions and timeframes may vary, so we recommend reviewing them during the reservation process and before confirming your stay.
  • I reserved through a third-party website and need to amend my reservation. How do I do this?
    If you made your reservation through a travel agency, online platform, or other external provider, modifications and cancellations must be managed directly through the same channel, following the terms associated with your reservation.
  • I have queries regarding my invoice. Who should I contact?
    For any queries related to the invoice for your stay, you can contact the hotel directly at: hola@doncarlosresort.com +34 951 05 33 33. 
     
    To speed up the process, we recommend having the lead guest's name, the dates of the stay, and the booking number to hand.
  • Does Don Carlos Marbella have a swimming pool? Is the pool heated?
    Yes. Don Carlos Marbella is a hotel with a swimming pool in Marbella whose main pool is heated to 28 °C all year round, a temperature designed for enjoying a swim in any season. If you are looking for hotels with a heated pool in Marbella, you can enjoy it both during the warmest months and outside the summer season. 
     
    Next to the main pool, the Sol & Sombra Marbella restaurant accompanies the day from the sun lounger to after-dinner drinks. At Sol, fresh options and cocktails are served directly to your sun lounger; at Sombra, lunches stretch out around Mediterranean cuisine with Andalusian inspiration, featuring local produce and market fish. 
     
    The Residences pool, the children's pool, the Splash Pool with slides, and the pools at Lucia Marbella and Nikki Beach Marbella are not heated.
  • Does Don Carlos Marbella have a spa? What are its opening hours?
    Yes. Don Carlos Marbella is a hotel with spa that features a 1,600 m² space dedicated to wellness and caring for the body and mind. Its facilities include a hydrotherapy circuit with contrast pools, a sauna, steam baths, and relaxation areas, as well as an extensive menu of massages, facial and body treatments, and rituals. 
     
    Don Carlos Spa is open every day from 11:00 to 19:00. The hydrotherapy circuit is reserved for those over 16 years of age, and we recommend reserving in advance to guarantee availability.
  • Do you offer day passes at the hotel?
    Yes. Don Carlos offers different day passes in Marbella to enjoy the hotel's facilities and experiences without needing to be a guest. 
     
    You can enjoy a pool day by booking a cabana, Balinese bed, or sun lounger; choose between different Spa experiences, with a water circuit, massage, or breakfast at Oasis Kitchen; or access the Rafa Nadal Tennis Center gym with our Gym Day Pass. 
     
    The offering is rounded off with dining options such as the Oasis Brunch, available on Saturdays and Sundays. Discover all our visitor experiences and check the options, rates, and availability.
  • Is it necessary to reserve sunbeds at the Don Carlos Marbella pool?
    During their stay, guests of Don Carlos Marbella can enjoy the sun loungers at our pools at no additional cost and without the need for prior booking, subject to availability. 
     
    To enjoy the sun loungers and beds at Lucia Marbella and Nikki Beach, we recommend booking in advance, especially during the months of highest demand. You can make your reservation for Lucia Marbella and Nikki Beach.
  • Is the hotel suitable for families with children? Do you have a Kids' Club?
    Yes. Don Carlos is a family-friendly hotel in Marbella with different spaces and experiences designed to be enjoyed as a family. The little ones can have fun in the children's pool and the Splash Pool with slides, whilst our restaurants feature children's menus. 
     
    The offering is completed by Don Carlos Kids, our Kids' Club for children and young people aged 0 to 16, with an activity programme tailored to different ages to enjoy, discover, and have fun during their stay.
  • Can weddings and corporate events be hosted at Don Carlos Marbella?
    Yes. Don Carlos has 17 event rooms and 20,000 m² of gardens to host weddings, meetings, congresses, and corporate events in Marbella. 
     
    Among its spaces, the Salón Don Carlos stands out, with 1,052 m² and a capacity for up to 650 attendees. The variety of function rooms and outdoor spaces allows each celebration to be adapted to different formats, capacities, and needs. Discover all our event spaces in Marbella.
  • Does the hotel have a private car park for guests? How much does parking cost?
    Yes. Don Carlos Marbella has a car park for guests arriving at the hotel by vehicle. The price is €25 per night for cars and €25 per night for motorbikes. 
     
    For non-resident guests who have a booking at any of the Don Carlos Marbella restaurants, parking is free during their visit. 
     
    If you need more information about parking prior to your arrival, you can contact our team at: hola@doncarlosresort.com +34 951 05 33 33. 
     
    You can also check information on how to get there and the different transport options to the Don Carlos Marbella hotel.
  • Do you offer a complimentary airport shuttle service?
    Yes. When booking a Suite for 4 nights or more through our website, a private return transfer to Málaga-Costa del Sol Airport is included. The service is available all year round and must be requested with at least 24 hours' notice. 
     
    For bookings in our Rooms and Residences, we offer the possibility of arranging a private transfer to and from the airport at an additional cost (€94 one way | €185 return). 
     
    If you need assistance coordinating your transfer to Don Carlos Marbella, you can contact our Guest Experience team at: hola@doncarlosresort.com +34 951 05 33 33.
  • Do you arrange car hire for guests?
    Yes. The Guest Experience team can help you arrange car hire during your stay so that you can travel comfortably around Marbella and discover other parts of the Costa del Sol. You can request information regarding availability, rates, and conditions through the hotel's contact details: hola@doncarlosresort.com +34 951 05 33 33.
  • Do you have electric vehicle charging points at the hotel?
    Yes. Don Carlos Marbella has charging options for electric vehicles for guests arriving at the hotel by electric car. Our team can provide you with information about their location, availability, and conditions of use prior to your arrival via the hotel's contact details: hola@doncarlosresort.com +34 951 05 33 33.
  • How many rooms does Don Carlos Marbella have?
    Don Carlos Marbella has 284 rooms and suites, in addition to 24 Don Carlos Residences. Our accommodation offering includes contemporary design Rooms tailored for comfort, and Suites that stand out for their spaciousness, large terraces, and living areas, some with private pools. 
     
    The offering is rounded off with Oasis, an accommodation concept focused on wellness, featuring rooms and suites accompanied by exclusive benefits; and Don Carlos Residences, one and two-bedroom apartments specially designed for families, featuring a lounge, equipped kitchen, and terraces to enjoy greater space and independence during your stay. 
     
  • Are cots available in the rooms?
    Yes. Don Carlos Marbella has cots available upon request in certain room categories. 
     
    We recommend requesting one when making your booking to confirm availability and ensure everything is ready prior to your arrival.
  • Do you have interconnecting rooms?
    Yes. Don Carlos Marbella has options for families and groups who wish to stay in interconnecting rooms. Availability depends on the category and the dates of the stay. 
     
    To request interconnecting rooms, please get in touch with our team prior to your arrival so that we can confirm availability and the most suitable option for your stay.
  • Do you have accessible rooms?
    Yes. Don Carlos Marbella provides accommodation options for guests with specific accessibility needs. 
     
    We recommend letting us know your requirements when making your booking so that our team can confirm the room's features and find the most suitable option for your stay.
  • What dining options and restaurants are available within the hotel?
    Discover the Don Carlos Marbella restaurants, an offering made up of 9 dining venues, including restaurants, bars, and beach clubs. Andalusian, Italian, and healthy cuisine, poolside options, tapas, cocktails, and beachfront dining offer different choices throughout the day. 
     
    • Los Naranjos: an Andalusian and Mediterranean restaurant, where the hotel's breakfast is also served. 
    • Sol & Sombra: a poolside restaurant featuring Mediterranean dishes, appetisers, snacks, and drinks. 
    • Algrano: an Italian restaurant specialising in fresh pasta, artisan pizzas, and traditional Italian recipes. 
    • Oasis Kitchen: a healthy cuisine option featuring fresh, balanced dishes, linked to the Oasis wellness concept. 
    • Break Point: a space next to the Rafa Nadal Tennis Center offering smoothies, salads, bowls, snacks, and other light options. 
    • Sherry Bar: a lobby bar featuring coffees, drinks, and a selection of cocktails. 
    • Manero Marbella: a restaurant and cocktail bar offering tapas, appetisers, and sharing plates. 
    • Lucia Marbella: a beach club with a restaurant and a culinary offering based on Cuisine du Soleil. 
    • Nikki Beach Marbella: a beach club featuring a restaurant, bar, pool, music, and entertainment.
  • What are the opening hours for the hotel's restaurants and bars?
    The restaurants and bars at the Don Carlos Marbella hotel accompany the different moments of the day, from breakfast through to dinner and cocktails. 
     
    These are their opening hours: 
     
    • Los Naranjos: Bar open from 18:00 to 00:00 | Restaurant open from 19:00 to 23:00. 
    • Sol & Sombra: open from 11:00 to 19:00. 
    • Algrano: Bar open from 19:00 to 00:00 | Restaurant open from 19:30 to 23:00. 
    • Oasis Kitchen: open from 11:00 to 18:00. 
    • Break Point: open from 8:00 to 21:00. 
    • Sherry Bar: open from 11:00 to 17:00. 
    • Manero Marbella: open from 12:00 to 02:00. 
    • Lucia Marbella: open from 11:00 to 19:00. 
    • Nikki Beach Marbella: open from 12:00 to 19:00. 
     
    Opening hours may vary depending on the season. Please check our page on restaurants and bars in Marbella for the latest information on each venue.
  • What is included in the breakfast buffet?
    The buffet breakfast is served at Los Naranjos, the restaurant at the Don Carlos Marbella hotel that offers a carefully curated selection of local products and artisan creations, with sweet and savoury options to start the day. 
     
    The offering includes freshly baked artisan pastries, local cheeses and cold meats, breads, fresh fruit, fruit and yoghurt bowls, natural detox juices, and specialty coffee, alongside a selection of hot dishes and made-to-order options. 
     
    You will also find alternatives catered to different dietary preferences. If you have any allergies or intolerances, our team will be delighted to inform you about the ingredients and available options.
  • What time is breakfast served at Don Carlos Marbella?
    Breakfast is served every day from 7:30 to 11:00 at Los Naranjos in Marbella, the Don Carlos Marbella hotel restaurant specialising in Andalusian and Mediterranean cuisine, featuring a large terrace with views of the pool, gardens, and the Mediterranean Sea.
  • Do you cater for guests with allergies, food intolerances, or special dietary requirements?
    Yes. The restaurants at the Don Carlos Marbella hotel provide information regarding the main allergens present in their dishes and offer alternatives for different dietary needs. 
     
    If you have any allergies, intolerances, or follow a special diet, we recommend informing the team so that they can advise you on the available options and cater to your needs during your dining experience.
  • What are the prices for Nikki Beach Marbella?
    The prices at Nikki Beach Marbella depend on the area and the chosen experience. Individual sun loungers in the beach area are available from €30, whereas beds, cabanas, and spaces situated around the pool or on the terraces have different rates and capacities. 
     
    Nikki Beach Marbella offers options such as Single Loungers, Beach Beds, Deck Beds, Pool Beds, Premium Pool Beds, Pool Cabanas, and beds on its terraces, in addition to a restaurant and bar. 
     
    Please check the availability and up-to-date pricing for each experience by selecting your visit date on the Nikki Beach Marbella booking system.
  • Is Nikki Beach strictly for over-18s?
    Nikki Beach, located at Don Carlos Marbella, has entry conditions that may vary depending on the area, time, and scheduled events. Minors may be subject to specific conditions depending on the chosen experience. 
     
    If you wish to visit Nikki Beach Marbella as a family, we recommend checking the terms corresponding to your visit date before making a reservation.
  • Is it necessary to book sunbeds at Nikki Beach Marbella? How do I reserve sunbeds at Nikki Beach Marbella?
    Yes, we recommend booking sun loungers and beds in advance to guarantee availability, especially during the months of highest demand. 
     
    Bookings can be made online by selecting the date and the space you wish to enjoy. The price of sun loungers at Nikki Beach Marbella varies depending on the date, location, and selected option, and is displayed during the booking process. You can check all the options at Nikki Beach Marbella.
  • Is it necessary to book sunbeds at Lucía Marbella? How do I reserve sunbeds at Lucía Marbella?
    Yes, we recommend booking sun loungers and spaces at Lucia Marbella in advance to guarantee availability, especially during the months of highest demand. 
     
    Bookings can be made online by selecting the date and the option you wish to enjoy. Rates and availability vary depending on the date and the selected space. You can check all the options and make your booking at Lucia Marbella.
  • How do I reserve a tennis court at the Rafa Nadal Tennis Center?
    You can reserve a tennis or padel court at the Rafa Nadal Tennis Center in Don Carlos Marbella, both online and directly at the centre. 
     
    It features seven clay tennis courts and two padel courts, open to both hotel guests and external clients. In addition, it offers equipment hire, private lessons, and training programmes based on the Rafa Nadal Academy methodology. 
     
    Check availability and manage your padel court booking in Marbella or tennis court booking in Marbella online via the Rafa Nadal Tennis Center.
  • Do you have to be a hotel guest to use the tennis courts?
    No. You do not need to stay at Don Carlos Marbella to use the Rafa Nadal Tennis Center courts. Both guests and external clients can book tennis and padel courts. 
     
    You can also access lessons and various sports offerings without needing to book a stay at the hotel. Check our hotel experiences for visitors to discover the available options.
  • What services does the spa offer, and is advance booking required?
    Don Carlos Spa Marbella offers a hydrotherapy circuit with contrast pools, a sauna, steam baths, and relaxation areas, as well as an extensive selection of massages, facial and body treatments, and rituals. 
     
    The offering includes personalised, sports, and Thai massages, reflexology, facial and body treatments, Signature rituals, and technologies such as INDIBA and LPG. It also features a private Spa Suite with a hydro-massage tub, sauna, steam bath, and private changing rooms. 
     
    We recommend booking both the hydrotherapy circuit and the Don Carlos Spa treatments in advance to guarantee availability. Access to the circuit is reserved for those over 16 years of age.
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